Frequently Asked Questions

Utilizing your CAC card and reader should be an easy process... however, sometimes computers don't cooperate with us. See below for answers to our most frequently asked questions regarding CAC troubleshooting. 

Question: "My CAC card is not being read by the middleware ActiveClient." 

Trouble Shooting: Are you using Chrome? Try using another browser, chrome is not compatible with ActiveClient. 

Question: "I am having issues with my driver." 

Trouble Shooting: Downloads for drivers can be found at on the Identiv Support Site here!

Question: Is ther a step-by-step video for setting up ActivClient on my PC?

Trouble Shooting: Yes, please find this informational video here, created by our partner Tx Systems.