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CAC Reader Support

 

If you are experiencing difficulties installing a CAC reader, or the required software, please consult the information below.


1. Make sure your middleware is installed.

2. Ensure CAC reader is plugged in.

3. Reboot your system.


Step-by-step instructions for how to download and install our downloadable software:

ActivClient 6.2 for Windows 7, Vista, and XP

ActivClient 6.2

(to complete the following steps, you will need the email confirmation receipt we sent you)

Please be aware the links provided in your email confirmation receipt can only be clicked three times within 24 hours of purchase before they expire.

Step 1: DOWNLOAD

  • Click download

Step 2: SAVE

  • When prompted if you would like to open or save the file, click save
  • By default, the file will automatically be saved in the computer's "Downloads" folder
  • Navigate to the Downloads folder by going to the file explorer (icon looks like a yellow folder)
  • Find the folder named "Downloads"
  • Once open you will see your download (usually at the top of the list)
  • If this method didn't work, press the start button and type "activclient6.2"

Step 3: INSTALL

  • Right-click on the folder and either select "Extract Here" or 7-Zip -> "Extract Files"
  • In the space titled "Extract to:" specify where you want the extracted files to be saved
  • The new folder will be created in the specified location and its icon will no longer have a zipper on the folder
  • That is the folder that contains the installer, double click it to open it
  • Double click on the installer file (.exe) and you're on your way

*Repeat the above steps for installing the appropriate HOTFIX file (either the 32-bit or 64-bit version)

NOTE: If you are experiencing problems with your CAC reader, please visit our Reader Support Page.

ActivClient 7.0 for Windows 8

ActivClient 6.2

(to complete the following steps, you will need the email confirmation receipt we sent you)

Please be aware the links provided in your email confirmation receipt can only be clicked three times within 24 hours of purchase before they expire.

 Step 1: DOWNLOAD

  • Click download

Step 2: SAVE

  • When prompted if you would like to open or save the file, click save
  • By default, the file will automatically be saved in the computer's "Downloads" folder
  • Navigate to the Downloads folder by going to the file explorer (icon looks like a yellow folder)
  • Find the folder named "Downloads"
  • Once open you will see your download (usually at the top of the list)

Step 3: INSTALL

  • (Left) Click on the file once to select it
  • Towards the top of the window: click on the Compressed Folder Tools tab, then click extract all
  • The new folder will be created and its icon will no longer have a zipper on the folder
  • That is the folder that contains the installer, double click it to open it
  • Double click on the installer file (.exe) and you're on your way

Repeat the above steps for installing the appropriate HOTFIX file (either the 32-bit or 64-bit version)

NOTE: If you are experiencing problems with your CAC reader, please visit our please visit our Reader Support Page.

 

Still experiencing issues?

If you are still experiencing issues installing the hardware or software, please contact your IT department on base. Further information to solving CAC reader problems can be found at MilitaryCAC.com and MilitaryCAC.com/apple.htm. They offer detailed instructions to almost all hardware/software related FAQ's.